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Trust documentation · 4 of 4

Cancellation timing • Full refund on undelivered placements • Six-month replacement guarantee

The practical downside-protection page.

This document explains what happens when work is canceled, when a qualifying placement cannot be secured and must be refunded, when a delivered placement breaks inside the six-month guarantee window, and where the coverage boundaries stop.

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Executive summary

What are the four answers most buyers want first?

Cancellation

24-hour window

Orders canceled before work begins and within 24 hours qualify for full refund handling.

Placement guarantee

Full refund on undelivered placements

If a qualifying placement cannot be sourced for a purchased placement, that placement is fully refunded.

Replacement protection

Six-month link replacement guarantee

Covered removals and degradation trigger restoration first and comparable replacement when needed.

Fallback

Credit at 30 business days

If no comparable replacement can be secured in time, a placement credit is issued.

Use this page for

Remedy review

Read this when you want cancellation, replacement, and credit rules in plain English.

Read first

Sections 1, 2, 3, and 4

Those sections explain cancellation timing, placement guarantee, covered handling, and credits.

Best next page

Pricing or contact

Once coverage is clear, most buyers either review package fit or ask their last questions directly.

1) When does cancellation qualify for a refund?

Orders canceled within 24 hours of purchase and before active work begins are eligible for full refund handling. After that, the order is generally treated as active work because research, sourcing, writing, and coordination may already be underway.

2) What happens if a qualifying placement cannot be secured?

If a qualifying placement matching the purchased package criteria cannot be secured for a purchased placement, that placement is refunded. The definitions behind “qualifying” live on the Editorial Standards page, not in vibes or wishful thinking.

3) What does the six-month link replacement guarantee cover?

Delivered placements are covered for six months against certain qualifying failures. Covered issues can include:

  • Full removal of the live link
  • Material degradation that undermines the original placement value
  • Publisher penalties or severe quality collapse within the coverage window

Where feasible, restoration is attempted first. If restoration is not possible, comparable replacement logic applies.

4) When do credits become the fallback remedy?

If no comparable replacement can be secured within 30 business days of acknowledgment, a placement credit of equal value is issued. This is the fallback remedy when the original quality intent cannot be restored fast enough.

5) Which exclusions limit replacement or credit handling?

Replacement or credit handling may not apply when:

  • The removal or change was client-requested
  • Client-side changes caused the publisher action
  • The issue appears after the active six-month coverage window
  • The claimed change does not materially reduce the original placement value

For the exact quality triggers and exclusions framework, review the Editorial Standards and the Service Level Agreement.

6) What are the best next steps after reviewing this policy?

If you are still in diligence mode, the most useful move is usually one of three things:

  • Return to the Trust Center to review the full sequence again
  • Move into Pricing if the protections now feel clear enough
  • Use Contact if your last blocker needs a human answer rather than another page

This page is informational and may be updated. Executed commercial terms control where more specific language applies.

Refund FAQ

What do buyers usually want clarified about refunds and replacements?

When does a cancellation qualify for a full refund?

Orders canceled within 24 hours of purchase and before active work begins qualify for full refund handling.

What happens if a qualifying placement cannot be secured?

If a qualifying placement matching the purchased package criteria cannot be sourced, that placement is refunded.

What does the six-month link replacement guarantee actually cover?

It covers qualifying failures such as removal, material degradation, or severe quality collapse within six months, with restoration or comparable replacement applied first.

Previous document

Service Level Agreement

Revisit the operating commitments behind these protections.

Commercial next step

Pricing

Move from protection review into package fit and buying logic.

Proof

Proof Library

See how the safeguards sit under broader campaign evidence.

Human answer

Contact

Use this if the last unanswered question is specific to your buying situation.